All Books
Maximizing Customer Contact
Judy McKee
1. The Basics, Turning Customer Sevice Respresentatives into Sales Achievers; A Paradigm Shift, Understanding Motivation.
2. Consultative Selling, The Key Elements of Consultative Selling, ...
Finally Fit: Customizing Fitness to Your Personality Type
Lorraine Bosse'-Smith
Your Fitness Success BEGINS HERE!
Do you see exercise as an activity that you look forward to, an activity to avoid all together, or something that ends up in a rut? Imagine a fitness p...
Getting Along With People is EASY
Wayne Kehl
LEARN TO MAKE EVERYONE YOU MEET BECOME A POSITIVE FORCE IN YOUR LIFE! Become more popular! Have better relationships with your wife, your co-workers, your friends and anyone else who passes thro...
Getting Into Your Customer's Head
Kevin Davis
Today's buyers are tougher, more knowledgeable and more willing to play hardball than ever before. This practical, field-tested guide demonstrates that understanding the customer is the key to m...
Scriptwriting for Effective Telemarketing
Judy McKee
The Telemarketing Industry Grows Up, Pre-Script Planning, The Statement/Question Technique: Never Make the Client Feel Wrong or Stupid, Secrets of Effective Telemarketing
Scripting, Outboun...