Written by: Judy McKee

1. The Basics, Turning Customer Sevice Respresentatives into Sales Achievers; A Paradigm Shift, Understanding Motivation.
2. Consultative Selling, The Key Elements of Consultative Selling, Skills that Work with Consultative Selling

3. The Statement/Question Techinque (SQT), Why Use the SQT? How the SQT Works, Questions, Teach CSRs the SQT

4. Training elements of a Successful Customer Service Soft-Sales Training Program, maximizing Customer Contact, Choosing the right Trainer and Training Environment, Side-By-Side Coaching and effective monitoring techniques, some final advice

Filed in: Sales