Written by: Uly Meixner

In this Book – “Don’t run from challenging customers” I continue the series “OH Norman Diary”. We will learn how to adapt our consultative selling skills to meet the challenges presented to us by our customers’ different behaviors, in both cooperative and challenging situations. And you will learn how different behavioral styles and customer attitudes can be easily incorporated into our proven Sales Cycle.

Global Partners’ main goal is to assist professional salespeople meet the challenges of today's competitive marketplace. To this end, I believe that the most effective salespeople are those who understand themselves thoroughly, both their strengths and areas of needed improvement, so they can develop inter-personal strategies and skills to meet the demands of their competitive environment.

What motivates you? What drives your behavior? There’s a good chance your motivations and behaviors are similar to, if not identical to, most people you encounter in life.

In addition, you will learn why your customers view the world differently than you and value different things in life. Understanding behaviors will open your eyes to a new understanding of yourself and the people around you.

This book uses the knowledge you gain in relation to understanding your personal behaviors and motivations by demonstrating how to undertake an effective sales consultation with your customers.

By putting our favorite salesperson and old friend, Norman G Getit, into a number of common, realistic sales situations I will reveal how understanding your own behavioral styles and your customer’s too, can provide new insights into your selling environment. Eventually, you’ll stop ‘running away’ from challenging and, as salespeople might say, difficult customers, which will ultimately deliver greater success in your career.

Filed in: Sales