Written by: Greg Smith

Challenging traditional attitudes about retaining workers, author and consultant Gregory P. Smith outlines the new rules for dealing with worker shortages, the high cost of turnover, a diminished work ethic, managing a diverse workforce, and the increased importance of job satisfaction. At a time when the workplace environment is critical to keeping workers, here are proven ideas for having fun, communicating, rewarding employees, and building loyalty. The author provides practical solutions that will help companies: **Create great attitudes for making workers more reliable. **Increase motivation and creativity to keep top people from jumping ship. **Develop a flexible environment to boost productivity and satisfaction. **Respond to changes while making continual improvements. **Generate profits through increased customer satisfaction. **Save money by not having to replace workers. The author also provides specific action steps to address such problems as absenteeism, getting teams to work together, and turning performance appraisals into positive opportunities. Using examples from innovative companies such as Earthlink, USAA Insurance, and Disney World, and comments from workers in all kinds of workplaces, this guide will help managers and human resource experts be more effective in changing times.

Filed in: Management